Help & Guide
Q&A
Frequently asked questions about using AutoMultiTrader are collected below. Open a question to see the answer.
Q. I cannot install or start AMT.
Confirm that Windows is up to date and that the required Visual C++ Runtime Libraries and .NET Desktop Runtime are installed. See Installation for the required components and ClickOnce troubleshooting. If the problem continues, contact support with the error message and your Windows version.
Q. An alert occurred, but no entry was placed.
Check that the alert setting is enabled and that the actual alert text matches the configured condition text, currency sign, and High/Low signs. Use “Test alert text” and review the System Log to identify the reason. Also check stop settings, payout filters, and account status.
Q. How do I change my account or exchange settings?
Open “Account settings” in AMT, update the required credentials or connection settings, and save. Never share account credentials, API keys, or session information with other users.
Q. The history data (CSV) shows only some records. Why are recent records missing?
When AMT has been running across multiple days, the date range in “Search conditions” on the History screen may still be set to the previous day or the start date.
To minimize resource usage, AMT refreshes the history list manually. Keeping all periods displayed in real time would increase load as data grows.
Resolution
1. On the History screen, review “Search conditions”.
2. Set “Start date/time–End date/time” to the range you want to display, such as today.
3. Select “Refresh” to display the latest history data.
1. On the History screen, review “Search conditions”.
2. Set “Start date/time–End date/time” to the range you want to display, such as today.
3. Select “Refresh” to display the latest history data.
Before exporting to CSV, use the same steps to display the required data on screen.
Q. I cannot place an entry because “This alert was ignored as a duplicate” appears.
This warning can occur when MT4/MT5 alerts update repeatedly in a very short interval or when the PC is under heavy load. AMT ignores repeated identical alerts in a short period as a safeguard against unintended duplicate orders. This is normal behavior designed to protect your funds.
If it occurs frequently
If this warning repeatedly prevents entries, adjust the detection speed in AMT settings.
1. Open AMT “Account settings”.
2. Lower (slow down) the value for “Alert recognition speed” slightly.
3. Save the setting and confirm operation.
If this warning repeatedly prevents entries, adjust the detection speed in AMT settings.
1. Open AMT “Account settings”.
2. Lower (slow down) the value for “Alert recognition speed” slightly.
3. Save the setting and confirm operation.
Q. Browser initialization never finishes and I cannot place an entry.
If the System Log displays the error below, Windows Performance Counters may be damaged.
"Cannot load Counter Name data because an invalid index '' was read from the registry. Performance counters on the machine may need to be repaired."
Repairing (rebuilding) Performance Counters using the following procedure may resolve the issue.
Repair procedure (Command Prompt)
1. Run Command Prompt as administrator
Search for “cmd” or “Command Prompt” from the Windows Start menu, right-click it, and select “Run as administrator”.
2. Run the repair commands
Enter or paste the following commands one at a time and press Enter.
• First command
1. Run Command Prompt as administrator
Search for “cmd” or “Command Prompt” from the Windows Start menu, right-click it, and select “Run as administrator”.
2. Run the repair commands
Enter or paste the following commands one at a time and press Enter.
• First command
%windir%\system32\lodctr /r
• Second command%windir%\syswow64\lodctr /r
3. Confirm the result
The repair is complete when a message such as “Successfully rebuilt performance counter setting...” appears.
The repair is complete when a message such as “Successfully rebuilt performance counter setting...” appears.
4. Restart the PC
Restart Windows to fully apply the changes, then check AMT again.
Restart Windows to fully apply the changes, then check AMT again.
If the issue remains, please contact us through Contact with the relevant details.